Google is investigating reports of crashes on the Pixel 7, Pixel 6 Pro, and Pixel 6a phones while playing YouTube videos. The issue was first reported on Reddit, where users claimed that their phones were shutting down or rebooting when playing certain YouTube videos. According to users, the problem occurs on both Wi-Fi and cellular data, and it is not limited to a particular version of the app or the phone’s software.
Google has acknowledged the issue and is working on a fix. A spokesperson for the company said, “We are aware of the reports and are investigating the issue. We will provide more information as soon as possible.”
Meanwhile, some users have found workarounds to the issue, such as clearing the cache and data of the YouTube app, turning off the phone’s adaptive brightness, or simply using a different video player. However, these solutions are not guaranteed to work for everyone, and some users have reported that the issue persists even after trying these methods.
The Pixel 7, Pixel 6 Pro, and Pixel 6a were all released last year and have received positive reviews for their camera quality, software experience, and overall performance. However, this issue could affect the reputation of these devices if it is not resolved soon. YouTube is one of the most popular apps on Android, and users expect it to work flawlessly on their devices.
This is not the first time Google has faced issues with its Pixel phones. In the past, there have been reports of camera issues, overheating, and battery drain on Pixel devices. However, Google has been quick to address these issues and roll out updates to fix them.
It is unclear when Google will release a fix for the YouTube crash issue, but users can expect an update soon. In the meantime, if you are experiencing the issue, you can try some of the workarounds mentioned above, or contact Google support for assistance.